Implementing the right freight forwarding software can be a game changer for your company! It can help you provide quality services, ensure you stay up to date with regulations, improve efficiency throughout the supply chain, and so much more. But selecting one can be difficult—there are so many choices. It’s not always easy to know which one will be best for your needs.
Thankfully, with a little bit of planning and effort, you can choose a software that helps you compete in the competitive business sector of freight forwarding. Here are our best tips for finding the freight forwarding software that suits your needs.
Ensure the software is customizable to your business.
Even though there are many freight forwarding software options available, few of these programs will easily adapt to all business needs. Your software should conform to your business—not the other way around. To get the most out of your software, you’ll need the flexibility to make changes and the ability to create customized dashboards, applications, reports, and forms.
Choose a software that will evolve over time.
With constant changes in the market and changes in your company, you’ll need a software solution that can grow and evolve along with you. Change is inevitable—will your software solution adapt, or will it become outdated as you grow and move forward? Make sure that the software you choose has a future-focused outlook.
See if the company offers training during the onboarding process.
To get the most out of your new software investment, you’ll need to know how to use the software effectively. You and you staff will need to know all the system’s capabilities, and know how to achieve what you want within the software system, so you can enhance your operations.
Ensure that there is a support team available 24/7.
When you invest in a new software solution, there may be hiccups along the way. However, it is critical that you have your logistics software running 100% of the time. That’s why you should choose a software solution that is backed up by a 24/7 support team that can help you work through any issues at a moment’s notice. The company you choose should be responsive and should have multiple channels of communication available.
A freight forwarding software that meets all your needs.
Logisuite is one of the few software platforms in the freight forwarding industry that offers full customization to support your unique business needs. We offer training sessions to support you and your team, providing a superior understanding of system modules while answering questions and addressing concerns.
And, we provide email support and an online support request form for non-time-critical issues, along with a 24/7 support department that responds quickly to customers’ needs. Our technical support team is experienced, knowledgeable, and committed to providing superior support services.